SHIPPING INFO
We ship all over the world and always do the best to make sure the items get delivered to our customers as quickly as possible.
PROCESSING TIME
Usually, we need 1-5 working days to prepare for orders because we should check every product and make sure that is in good condition before shipment.
SHIPPING FEE
We offer free standard shipping for orders. If you wanna express shipping, we would offer the best discount for you. If you place bulk orders, we may offer free express shipping as well.
DELIVERY TIME
5-7 days for delivery
The delivery time is not always stable, and it is out of our control too, because it is dependent on destination and many other factors, such as weather and busy shipping season. If you wanna more details for the delivery time, please kindly look at the below of h.
CUSTOMS
Orders may need to clear Customs in your country. Simplee is not responsible for delays caused by the Customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or Customs clearance delays as a reason for requesting refunds or leaving negative feedback.
On-time Delivery
If you do not receive your purchase within 60 days after shipment, you can ask for a full refund or resend before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame).
True Tracking Number
You will receive a true tracking number once your order shipped out. You can also track it in a few days later because the tracking information usually updates in 1-3 working days.
Sutra ("we" and "us") is the operator of (https://sutra.launchcart.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Sutra will happily accept returns due to change of mind as long as a request to
return is received by us within 3 days of receipt of item and are returned to us
in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Sutra) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
Sutra will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Sutra to process
your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Sutra will ship to P.O. box addresses using postal services only. We are unable
to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and Sutra encourage
you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Sutra at the customers expense, and the
customer will receive a refund for the value of goods paid, minus the cost of
the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order
has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at
https://sutra.launchcart.store/page/contact-us
SHIPPING INFO
We ship all over the world and always do the best to make sure the items get delivered to our customers as quickly as possible.
PROCESSING TIME
Usually, we need 1-5 working days to prepare for orders because we should check every product and make sure that is in good condition before shipment.
SHIPPING FEE
We offer free standard shipping for orders. If you wanna express shipping, we would offer the best discount for you. If you place bulk orders, we may offer free express shipping as well.
DELIVERY TIME
5-7 days for delivery
The delivery time is not always stable, and it is out of our control too, because it is dependent on destination and many other factors, such as weather and busy shipping season. If you wanna more details for the delivery time, please kindly look at the below of h.
CUSTOMS
Orders may need to clear Customs in your country. Simplee is not responsible for delays caused by the Customs department in your country.
Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or Customs clearance delays as a reason for requesting refunds or leaving negative feedback.
On-time Delivery
If you do not receive your purchase within 60 days after shipment, you can ask for a full refund or resend before order completion (when you click ‘Confirm Order Received’ or exceed confirmation time frame).
True Tracking Number
You will receive a true tracking number once your order shipped out. You can also track it in a few days later because the tracking information usually updates in 1-3 working days.
Return Policy________________________________________________________________
RETURN POLICY
As Simplee, our goal is always to provide high-quality products at competitive factory price. We hope you enjoy your shopping experience with us and all the items that we carry are inspected before dispatch. Our professional Customer Support Team is at your service at any time. Simplee guarantees return or exchange within 30 days after delivery if you are not satisfied with our products. Please feel free to contact us in your order by submitting the ticket, and we will reply to you within 24 hours.
Refund & Exchanges Steps
Step 1: Contact us by submitting a ticket to let us assist you with your return procedure.
Step 2: Indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours.
Step 3: After receiving return instructions from us, please package the item(s) up and keep the items in good condition and well packaged. Send the package and provide your return tracking# for us.
Step 4: Keep tracking of the logistic info, once it has been delivered successfully, please kindly inform us so that we could arrange the refund for you as soon as possible.
Step 5: Normally please allow 5-7 business days for transit, plus an additional 7-10 business days for processing after arrival at our Fulfillment Center. You will receive a notification email once we process your refund.
Notes:
The original shipping fee and shipping charges on returns are non-refundable.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
We do not accept returned items that were sent back by you directly without checking with us first.
Please do not make returns directly to the address on the package received. Only send to the address that our customer service provided.